We abide by British property regulations

Regulations are set to give you the piece of mind.

TPO Members are expected to conduct their business practices in-line with both elements of
the Code, as such, the Code intentionally does not differentiate between the two elements. In
line with the Ombudsman’s Terms of Reference, TPO can consider complaints raised by
consumers against TPO Members against these obligations.
This Code of Practice is mandatory for all Property Ombudsman (TPO)
Members who are entitled to display TPO and ‘Approved Code’
logos and who engage in estate agency work in England, Wales and
Northern Ireland. Copies ofthis Code of Practice and the TPO Consumer
Guide should be made available to consumers.

The Property Ombudsman Scheme is a free and impartial ombudsman scheme that resolves disputes between consumers and agents. It is approved and authorised by the Ministry of Housing, Communities and Local Government; the National Trading Standards
Estate and Letting Agency Team; the Chartered Trading Standards Institute and the Ombudsman Association.
We also produce Codes of Practice which are used throughout the property sector. The Codes are approved by the Chartered Trading Standards Institute and set out how property professionals are expected to behave. If the agent is showing the TPO logo, it means
they have signed up to follow our Codes of Practice.
Property agents providing estate, letting and property management services must by law join an approved redress scheme

No need to worry, we will show you how.